Welcome to the garena.com website run by Garena Interactive Holding Limited. ("Garena," "we," "us," or "our"). Garena is committed to respecting the privacy rights and concerns of all users of our garena.com website (the "Site") (we refer to the Site and the services we provide as described in our Site collectively as the "Garena Features"). As such, we have established and implemented this privacy statement to inform visitors to the Site and users of the Garena Features how we use and protect the information we collect. If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions? Contact Us" at the end of this privacy statement.
WHAT INFORMATION DOES GARENA COLLECT?
Garena does not collect personally identifiable information unless our visitors voluntarily provide it to us. We do, however, collect certain types of information and ask for personal information in certain circumstances, such as when you set up an account. The following sections describe what type of information we collect, when we collect it and how we use it.
SETTING UP AN ACCOUNT
In order to use certain functionality of the Garena Features, you will have to create a user account which requires you to submit certain personal information. When you register and create an account, we require you to provide us your name and email address as well as a user name that you select. We also ask for certain information about yourself such as your age, birthdate, gender and interests. Upon activating an account, you will select a user name and password. Your user name and password will be used so you can securely access and maintain your account.
VIEWING WEB PAGES
As with most web sites, your computer sends information that gets logged by a web server when you browse our Site. This typically includes your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.
VIEWING AND DOWNLOADING CONTENT AND ADVERTISING
As with browsing web pages, when you watch content and advertising or download games and other software on our Site or through the Garena Features, most of the same information is sent to us (including, IP Address, operating system, etc.); but, instead of page views, your computer sends us information on the content, advertisement or game viewed or installed by the Garena Features and the website and time. Additionally, the Garena Features allow us to collect information regarding the games you have installed and uninstalled on your computer and what time you start and stop playing a game.
COMMUNITY & SUPPORT
We provide customer service support through email and feedback forms. In order to provide customer support, we will ask for your email address. Aside from this information, we do not ask for any personal information to provide customer support. We only use information received from customer support requests, including email addresses, for customer support services and we do not transfer or share this information with any third parties.
You can also post questions and answer other user questions in our community forums. Our forum and messaging services allow you to participate in our gaming community; to do so, we maintain information, such as your user ID, contact list, and status messages, including what game you are currently playing (if you explicitly choose to enable this option). In addition, these and similar services in the future may require us to maintain your User ID and password.
From time-to-time, we request information from users via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as your email address), and demographic information (such as interests or age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Garena Features and will not be transferred to third parties.
HOW DO WE USE THE INFORMATION YOU PROVIDE US?
As stated above, we use your personal information such as your name, user ID and email address to maintain your user account. We also will use your email address to contact you when we provide customer support and to inform you when another user has sent you a private message or posted a comment for you on the website.
In addition, from time to time, we may also use your email address to send you information on updates to the Garena Features, and unless you choose not to be included, to alert you to offerings from other companies that we are affiliated with. We will not ever sell your email address or send you offerings from companies that we are not affiliated with.
We may also provide aggregated information about our visitors to outside parties from time to time. We may use the information we collect to tailor your experience through the Garena Features by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary.
HOW DOES GARENA PROTECT CUSTOMER INFORMATION?
We implement a variety of security measures to ensure the security of your personal information on our systems. User personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We continue to store your personal information for so long as it is necessary to provide you our service and currently do not anticipate destroying old personal information. In most cases, we will at a minimum keep one archival copy of your information to allow us to comply with laws or respond to legal processes.
DOES GARENA DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
We will never sell or rent your email address or any of your personal information. Unless we get your explicit approval in advance, we will only share your personal information as we believe is necessary to:
Additionally, you may elect to export your user activity feeds as RSS feeds which may be subscribed to by other users, which may include information regarding your game play, installation of games, connections with other users and other information about your account activity which is published as a feed on the Site.
INFORMATION ON CHILDREN
The Garena Features are not intended for children under the age of 10. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 10 nor is any part of our Site or other Garena Features directed to children under the age of 10. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by any child under the age of 10.
HOW DO YOU CHANGE THE INFORMATION WE HAVE FOR YOU?
To update, modify or delete the information that we have on file for your account, simply go to the "My Account" section of the Site, log in, then modify your details and settings as necessary. Please note that we require at least a valid email address from you in order to maintain your account.
INFORMATION COLLECTED BY THIRD PARTIES
We adhere to the European Safe Harbor principles as set forth by the United States Department of Commerce regarding the collection, use, and retention of personally identifiable information collected from citizens of the European Union.
For more information, please visit http://www.export.gov/safeharbor.
NOTIFICATION OF CHANGES
By visiting the Site or using the Garena Features, you consent to the collection and use of information by us as set forth in this privacy statement. If we decide to change our privacy statement, we will post those changes within this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
QUESTIONS? CONTACT US
TERMS AND CONDITIONS
Please also read the Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of the Site and the Garena Features.